Cleansing Stream Ministries
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Dept: Customer Service

Customer Service is the ‘face’ of CSM. Members of this department work hard to provide you with excellence in information and service, and strive to respond to your questions in a warm and timely manner.

Carol Conturo

Customer Service Representative

Job Description: 

Carol helps churches and individuals gain an understanding of the purpose and vision of Cleansing Stream Ministries, as well as ordering materials and registering for retreats. She also assists with directing people to local churches who host our Cleansing Stream Seminar. 

Life Verse: 

Proverbs 3:5-6 "Trust in the LORD with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight."

Joshua 1:9 "Have I not commanded you? Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go."

Something you should know about me: 

My personality is a combination of both analytical and artistic. I worked in accounting for 10 years prior to working at CSM and was originally hired into the Accounting department. Later, I was reassigned to my current position in Customer Service. Earlier in life, I sang in choirs at school or church.  I was even blessed to our in Europe with one of the groups! It was a whirl-wind tour, but a most memorable experience.

 

Karen Hayward

Customer Service Representative

Job Description: 

In addition to functioning as a customer service representative, Karen travels with her husband, Pastor Chris Hayward. Together they travel both nationally and internationally to minister and represent Cleansing Stream Ministries.

Life Verse: 

Philippians 3: 12-14 "Not that I have already obtained all this, or have already been made perfect, but I press on to take hold of that for which Christ Jesus took hold of me. Brothers, I do not consider myself yet to have taken hold of it. But one thing I do: forgetting what is behind and straining toward what is ahead, I press on toward the goal to win the prize for which God has called me heavenward in Christ Jesus."

Something you should know about me: 

I'm married to Pastor Chris Hayward, a mother of four, grandmother of three, and loving it all!

 

Marissa Kiser

Customer Service Representative

Job Description:

Marissa works in customer service processing orders, answering phones, assisting people with retreat registration, and other miscellaneous duties.

Life Verse:

Psalms 5:12 "For it is You who blesses the righteous man, O Lord, You surround him with favor as with a shield."

Something you should know about me:

 I'm a great Dancer. This talent was given to me by God and is my calling.

 

 

Elena Thomas

Customer Service Representative

Job Description:

Elena takes and process orders, answers phones, and assists customers with retreat registrations and questions on past orders.  She also works on special projects, such as translation of text on materials from English to Spanish and visa versa.

Life Verse:

Proverbs 3:5-6 "Trust in the LORD with all your heart and do not lean on your own understanding. In all your ways acknowledge Him, and He will make your paths straight."

Matthew 6:33 "But seek first His kingdom and His righteousness, and all these things will be added to you."

Something you should know about me:

I love my three children and enjoy reading, gardening, and cats.

 

 

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